Privacy Policy

At Rialati ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including managing transactions, creating discounts, linking accounts to your bank, and verifying CR (Commercial Registration) and other documents for online shop approval.

Please read this Privacy Policy carefully. By using our services, you agree to the terms outlined below. If you do not agree, please refrain from using our services.

1. Information We Collect

a. Personal Information
  • Name, email address, phone number, and contact details.
  • Bank account details for transaction processing.
b. Verification Documents
  • CR (Commercial Registration) and other relevant documents for online shop approval and compliance purposes.
  • Identification documents to verify user authenticity.
c. Transaction Data
  • Records of payments, refunds, and any other financial activities conducted through our platform.
d. Usage Data
  • Information about how you interact with our dashboard and services, such as device type, browser details, and IP address.
e. Cookies and Tracking Technologies
  • Cookies and similar technologies to analyze site usage and improve your experience.

2. How We Use Your Information

  • Approval of Online Shops: Verify CR and other documents to ensure compliance with legal and regulatory standards.
  • Transaction Processing: Facilitate secure transactions, including deposits to linked bank accounts within 24 hours.
  • Customer Offers and Discounts: Enable you to create and manage promotional campaigns.
  • Dashboard Management: Provide tools to monitor and manage your transactions efficiently.
  • Customer Support: Respond to inquiries and provide necessary assistance.
  • Compliance and Security: Protect against fraudulent activities and comply with legal requirements.

3. How We Share Your Information

  • Verification and Compliance Partners: To validate CR and other documents.
  • Payment Processors and Banks: For transaction processing and settlement.
  • Service Providers: Third-party providers supporting hosting, analytics, and operational services.
  • Legal Authorities: When required to comply with legal obligations or protect our users.

4. Data Security

We prioritize your data security using advanced encryption methods and secure storage systems. While we strive to protect your data, no system is completely secure. Notify us immediately if you suspect unauthorized access.

5. Your Rights and Choices

  • Access: Request a copy of your information.
  • Correction: Update inaccurate or incomplete details.
  • Deletion: Request the deletion of your data, subject to legal requirements.
  • Preferences: Manage how we communicate with you, including cookie preferences.

6. Retention of Data

We retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law or regulatory obligations.

7. International Data Transfers

If you access our services from outside Oman, your information may be transferred to and processed in Oman. We ensure your data is protected under this Privacy Policy.

Our platform may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies before providing your information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be communicated through our platform or email. Your continued use of our services signifies acceptance of the updated terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: info@rialati.com
  • Address: Al Khoweir, Muscat, Oman

This Privacy Policy reflects Rialati commitment to transparency and security in handling user data. For additional legal compliance, consult with a privacy lawyer to address regulations such as GDPR or CCPA, if applicable.